Refund Policy

Last updated: 31 May 2026

1. Introduction

This Refund Policy explains the circumstances under which MARILUCIA Italian Restaurant, Pizzeria & Bar may provide refunds for bookings, orders, deposits, gift vouchers, or other services.

By making a booking, placing an order, or using our website, you agree to this Refund Policy.

For any enquiries, please contact us at info.marilucia@gmail.com or 07553 732911.

2. Scope

This policy applies to:

Table bookings made online, by telephone, or in person.
Prepaid orders, deposits, and advance payments.
Gift vouchers where applicable.
Special events, promotions, tasting evenings, or fixed-price packages offered by the restaurant.

3. Refund Eligibility

Refunds may be considered in the following circumstances:

A booking is cancelled within the cancellation period communicated at the time of reservation.
A prepaid order cannot be fulfilled due to restaurant closure, operational issues, or product unavailability.
An incorrect charge, duplicate payment, or payment processing error has occurred.
An event organised by the restaurant is cancelled by MARILUCIA.

4. Refund Requests

To request a refund, please contact us as soon as possible by email or telephone.

Please provide:

Your name.
Booking or order reference (if available).
Date of purchase or reservation.
Proof of payment where applicable.

We may request additional information where necessary to process your request.

5. Refund Processing

Approved refunds will be issued using the original payment method wherever possible.

We aim to process approved refunds within 14 working days, although processing times may vary depending on the payment provider or financial institution involved.

6. Partial Refunds

A partial refund may be offered in certain situations, including:

Late cancellations outside the standard cancellation period.
Amendments to bookings or prepaid services where part of the service has already been provided.
Event bookings subject to specific cancellation terms.

7. Non-Refundable Situations

Refunds will generally not be provided for:

Failure to attend a booking without prior notice.
Late arrivals resulting in reduced service availability.
Changes in personal preference after a service has been provided.
Food, drinks, or products that have already been consumed, collected, delivered, or opened.
Promotional offers where separate refund conditions have been stated.

8. Changes to This Policy

MARILUCIA Italian Restaurant, Pizzeria & Bar reserves the right to update this Refund Policy at any time.

The latest version will always be available on this page together with the revised date shown above.